What is a troll?

Trolls were one of many unexpected things we learned about in our research into unethical tactics and fake reviews. In the context of online discussions, a troll isn’t a mythical monster or a child’s creation rather a troll is someone with ill intentions.

Trolls make outrageous claims. Trolls start online fights by saying hurtful things. Trolls attack others with words. Trolls do this to get a reaction. The stronger the reaction, the better, as far as trolls are concerned. Trolls do this because they want to get people angry. Trolls want to cause damage. Trolls want to cause harm.

With regard to books and authors, trolls often are the ones writing spurious commentary and reviews. Trolls do this to take down certain authors while promoting others. Trolls are plentiful at Amazon and Goodreads. They’re also present at Angie’s List.

It might surprise you to learn there are professional trolls. Professional trolls come in a few different varieties. Some work in marketing where their goal is to push a brand, book or author while devaluing another brand, book or author. Our resident marketing expert spent over a year tracking professional trolls before she stumbled upon the worst of the worst in professional trolling: hacker trolls.

Hacker trolls are different from most other trolls. They’re around to cause severe damage, promote extreme agendas, and do absolute harm while gaining recognition for their exploits. The more harm they cause, the higher the likelihood they will be accepted at certain closed sites and chat rooms where hacker trolls exchange stories, build their reps by detailing their exploits, and exchange tactics and ideas.

A clear warning: Stay away from dedicated hacker trolls. These trolls destroy lives and livelihoods for enjoyment.

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